Trek Bicycles On Michigan Ave

Chicago Tri Emergency - from: '' - Rating: 5/5 - 28-Aug-10
Thanks guys for solving my emergency yesterday! Not easy to find a stem to replace the one that broke on my 13 year old race bike (luckily two days before the Chicago tri, not during)
Stuart
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bike - from: '' - Rating: 5/5 - 25-Jun-10
this is the best bike shop with the best service I have experienced in CHicago. The staff is so helpful and kind and patient I was blown away. The return of customer service at its best!!!!
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Thanks - from: '' - Rating: 5/5 - 21-Feb-10
This is the best Trek shop in the city of chicago. I visited village cycle center and even turin up in evanston for the purchase of a new project one madone. michigan avenue is the only shop that allowed me to TEST RIDE a bike prior to ordering. Is it too much to ask to test ride a bike that is $3000 plus...apparently so at turin and village.

Trek michigan avenue is the only REAL trek shop in chicago...
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• Re: Thanks - from: '' - 28-Feb-10
  Thank you for the kind words. Indeed, we sell a fair number of Madone's, Project One and stock, and think they offer the best in U.S. made grand tour style racers. We also share your belief a test ride is reasonable. Your business and response is much appreciated.
  Denis
  
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Good Stuff - from: '' - Rating: 4/5 - 14-Feb-10
I needed some service on my full-suspension mountain bike a week back, there were several problems diagnosed, but I was thoroughly explained and shown what was wrong and the most cost/efficient route to remedy the issues at hand. Jeff was the mechanic that assisted me, and was arguably one of the most knowledgeable mechanics I have dealt with in my time in Chicago (8 years).

Given their quick and honest service, I plan on purchasing a new road bike from them in the spring.
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• Re: Good Stuff - from: '' - 28-Feb-10
  Thank you! Jeff will be happy to see the positive review he earned with you. He has over 15 years experience, and is heading up the department this season. He's approaching master mechanic status, and is an excellent guy. We appreciate your business.
  
  
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flat repaired - from: '' - Rating: 5/5 - 30-Jan-10
Just had a flat fixed. Very fast and polite service. I'll go there again.
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• Re: flat repaired - from: '' - 28-Feb-10
  : Thanks! We'd love to see you again!
  
  
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service - from: 'Ethan' - Rating: 2/5 - 12-Dec-09
I brought a wheel in around labor day to be trued here. I knew the wheel was in bad shape and wanted to know if it was worth it. I was given an estimate about the cost ($32.something) and told I would be called before any work would be done that exceeded that estimate and if the wheel was deemed too badly damaged they wouldn't even try.

Well, the cost did exceed it by a couple of dollars, which isn't a real big deal, but after about 150 miles of very light use the same spoke that was replaced snapped. I can't expect that they're going to fix a wheel that's beyond repair, but when they told me that they wouldn't fix it if it wasn't going to work I took their word for it.

Additionally I was kept waiting for half an hour to pick up the wheel. I showed up right when the shop opened, several people were helped who entered the store after me.

Any 1 or 2 of these would be forgivable. Bottom line is the experience really doesn't give me any reason to believe that there is any commitment to service. If you wanted to buy a bike then I'd say go for it maybe. If you want repairs, go else where.

Cycle Bikes has always been good to me, I don't know why I strayed, I won't do that again.
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• Woops - from: '' - 28-Feb-10
  So sorry, and you're entitled to a refund. We do try our best, and always are looking to improve. I understand you may not come back, and Cycle is a good store, but you're in our system and we'd like to make it right. We got no complaints in the store or calls about this issue.
  
  
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Great service-Great People - from: '' - Rating: 5/5 - 25-Jul-09
My recumbent had a flat nearby and I stopped to get it fixed. The mechanics were very friendly and helpful and the prices for goods and services were competitive.

I'll return fpr sure and have already recommended the store to several friends.
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• Re: Great service-Great People - from: '' - 28-Feb-10
  Thank you for the kind words, we appreciate your business
  
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tools??? - from: '' - Rating: 3/5 - 29-Jun-09
Spacious, organized, convenient location, BUT the selection of tools is nearly non-existent. I needed a crank-puller and was turned away.
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• Thanks. - from: '' - 15-Oct-09
  Noted. Next time you're in, we'll have a real selection. It'll take a week or so, but thanks for mentioning the need. If we earn you back, you'll know we're listening and care to serve you the best we can. On the plus side, thanks for the kind words, we hope to see you again.
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Best Shop Downtown - from: '' - Rating: 5/5 - 27-Apr-09
My wife and I came in here about a week ago and purchased 3 bikes (one for each of us + one for our child). I am an avid rider (previously a cat 2) and my wife rides for fun/fitness. They had bikes for any type of rider and their customer service was very reassuring.

Best shop downtown...period.
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Good Stuff - from: '' - Rating: 5/5 - 26-Apr-09
Bought my Project One Madone and had the best experience. I was fit extensively and have not a problem. Highly recommend this store for excellence in service when making a big purchase.
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Unimpressed - from: '' - Rating: 2/5 - 18-Apr-09
Bought a fairly expensive road bike here. There were problems with the gear changing mechanism that made it difficult and noisy to change wheels. They repeatedly told me the problem was actually my poor riding skills and, after giving them multiple opportunities to correct the problem, I gave up. I will now spend much moola to take this to a different shop so they can attempt to fix it. I actually believe the bike was just a lemon. No lemon law on bikes yet, unfortunately.

They're not the worst bike shop out there, but I'd never buy a bike there again.
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• Striving to be the best! - from: '' - 04-May-09
  : I'd like to help you with your problem. Our bottom line is customer satisfaction. If your problem is cable tension, we can fix that. If you need some advise on keeping straight chain line, we can help you with that. If you have a defective product, we can solve that. If you'd like to exchange the bike, we can do that. If you're truly fed up with us, please bring in your bike for a full refund. I appologize for your experience. Please contact me directly at the shop to find your solution. Denis Smith
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Fantastic shop! - from: '' - Rating: 5/5 - 08-Mar-09
I just bought my first road bike last week (Trek Madone) and could not be happier with the store and the owners! I went to the store several times, and both owners, Joanne and Dennis, as well as their staff, including Nick, took all the time in the world to answer my questions and get me going. I felt no pressure at anytime to buy any particular product, which for me was the best part because I am such a novice. They were all extremely patient with me and spent a ton of time making sure I had the proper fit. I have already recommended the store to several of my cycling friends, and will definitely be back for everything I need, or even just to talk biking. I highly recommend this store!
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review - from: 'George' - Rating: 2/5 - 15-Feb-09
I ride every day, year round and do a lot of my own bike maintenance. I really wanted to like this shop since I live very close to it. Sadly, I've had nothing but bad experiences with their mechanics. Nice people, mostly, sure; but bad mechanics and poor communication among the staff there. Last summer I needed some brake work. Mechanic there worked on it, but claimed the problem I was having wasn't fixable. I took it home, looked at it and solved the simple problem within 10 minutes. Thought I'd give them another chance. Recently took my bike in for other problems. Three different people there have looked at it, and they've given me three different stories about the nature of the problem. One claimed he fixed it, but he didn't. It's actually even more complicated and upsetting than I'm able to write here. I would not recommend this shop.
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• Re: review - from: '' - 21-Feb-09
  Real story is this customer wouldn't take our advise on replacement parts on a very entry level bike with many miles on it. Truth of the matter is, the bike is a wreck, uncared for, unmaintained. It came in for a drivetrain cleaning, filthy. The cleaning revealed other problems lurking under the thick layer of grime. The customer doesn't take care of his bike and won't replace worn parts. Case closed.
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Good service- not so good selection - from: '' - Rating: 5/5 - 24-Jul-08
This store is very close to me, which is why I go to it when I don't feel like riding to some of the other bigger stores.

Their selection is small, and more oriented towards roadies (I'm a MTBer).

No biggie, since I buy components online anyway, but the guys who work on the bikes in the back are great to deal with. Very friendly, always willing to help, and so far they all seem very knowledgeable. If there is something I can't fix on my bike by myself- I won't hesitate to take it to these guys.

Prices seem fair as well.
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thanks Brian and Michelle - from: '' - Rating: 5/5 - 27-May-08
Thanks to Brian and Michelle for getting me rolling so fast after my bike was stolen. Lemond's running fast and smooth...thanks guys, see you again!
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Great Bike Shop! - from: '' - Rating: 5/5 - 03-Mar-08
I came in here recently to tale a look at some of the bikes that they had on sale. All of the staff members that I interacted with were very friendly and helpful. They asked what type of riding I would need the bike for and made sure that it fit me properly. I purchased the bike (which I absolutely love) at a fantastic price and walked out of there a very happy man! I also got two free tune-ups with the purchase. Paul rocks!
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Helpful, Full Service - from: '' - Rating: 5/5 - 04-Jan-08
The shop is in my area, and I needed to order some parts for my bike. The helpful staff located the correct parts, ordered, and installed them quickly. I was pleased to find courteous and efficient service. I noticed they have a full range of bikes available and the prices seemed to be very competitive, if not below the other shops in the area. I will definetly consult. them when I make my next bike purchase.
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Love This Shop - from: '' - Rating: 5/5 - 04-Jan-08
This shop is great. It's super clean and has a great selection. The staff is super friendly and knowledgable. I got a new bike there this summer and love it. They set me up with all the accessories that I need and whenever I need service they are on top of it with quality work and a quick turn-around time.
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Pleased - from: '' - Rating: 5/5 - 02-Aug-07
I had a little crisis with a crank problem while downtown, and went looking for this shop. They were extremely nice and helpful. I chatted with Dan a while who was very supportive when I mentioned bikecargo.com. I was skeptical when I heard it was going to be a "green" store-- so many corporations have abused greenwashing at this point I can barely turn off that reaction. But I'm satisfied that they're sincere. And to clarify, it's not a "corporate" outlet, which fueled my skepticism of the "green" claim, but it's basically a second location for the owners of On the Route bike shop. It's tough to start any business, and very few shops ever open in areas not previously saturated with bike shops, so I hope everyone will give these folks some support!
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New Pedals - from: '' - Rating: 4/5 - 21-Jul-07
I needed to replace the clipless pedals on my bike. They had a variety of pedals and I chose the $60 pair. The mechanics quickly changed the pedals and the cleats. After I rode on my new pedals the attendant made the loosened them a third of a turn so I could get out of them a little quicker. Good experience. Quick service.
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My new local shop - from: '' - Rating: 5/5 - 23-Jun-07
I have been to this shop a couple of times and so far am very pleased with the service. One thing that I am impressed with is a 10% discount that they offer to messengers which is a huge plus for me.
Although I would never buy a bike from there (I'm anti-Trek solely based on the monopoly they have become) but for mechanical work and other random parts I will gladly be stopping by.
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Great Shop! - from: '' - Rating: 5/5 - 20-Jun-07
Mark and Lee set me up on a new Gary Fisher Monona after riding several bikes in their shop. (great location for test rides just a couple blocks from the lakefront bike path in the South Loop) I was between a couple sizes and Mark was able to fit me to the correct size frame. I was out of the shop and riding my new bike in about an hour from start to finish. Nice attentive sales staff, good bike/ accessory selection, clean shop and one of their mechanics is currently working on my Big Sur mountain bike. Check 'em out!
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service - WOW - from: '' - Rating: 5/5 - 27-May-07
Staying in the city for BTD and got caught in the rain on Sat 5/26. They got me in, cleaned and lubed everything, and got me out in less than an hour so we could make Wicked on time. The price was right too. Great location, people, and service and saved our weekend.
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Nice staff, somewhat limited - from: '' - Rating: 3/5 - 26-May-07
Just visited the new Trek company store for the first time. Very nice sales staff, although I was surprised to see that they had some pretty important gaps in their stock. For example, the store doesn't carry the Trek 1500 - probably the most popular Trek road bike for people who want an entry-level price but also don't want Tiagra/Sora components. Accessories, clothing, etc. are of course primarily limited to Trek products and their affiliated brands. Prices are also somewhat high - when I visited, everything was priced right at MSRP whereas other Trek dealers in Chicago are giving better deals. Overall, the location is conviently close to the lakefront and the staff is friendly and helpful, but I would shop around.
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• Re: Nice staff, somewhat limited - from: '' - 30-May-07
  Thanks for visiting our new shop. Your opinion matters, and I'd like to address your concerns.
  The 1500 is planned for stock. As you noticed, our location is convenient, but limited in terms of space. We pick and choose the models, opting for the Lemond equivilant to 1500. You may have been one of our customers noting this absence of model 1500. We plan to react to our customers concerns, and this is how we arrived at the decision to go ahead and carry the model afterall. WE'RE LOOKING AT PRICE MATCHING TOO. DON'T WANT TO BE TOO HIGH. THANKS AGAIN! DENIS
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