Get A Grip Cycles

shop photo
Average rating: 4.3/5 from 84 comments.   - Comment-on/Rate this shop.

4359 W Irving Park Rd
Chicago, IL  60641-2830
(4000N/4359W)
Click for Map
Contacts:
phone:773-427-4747
email:
http://www.getagripcycles.com/
hours:
Winter:
Mon-Fri: 11am - 7pm
Sat: 10am - 6pm
Sun: 12pm - 5pm

Summer:
Mon-Fri: 11am - 7pm
Sat: 10am - 6pm
Sun: 12pm - 5pm

sells used bikes?: no
sells used parts?: no
offers Active Transportation Alliance discount?: yes
offers rentals?: no

description:
Brands Sold:
Serotta, Waterford/Gunnar, Orbea, QR, Litespeed, Ridley, Cannondale, Surly, Raleigh

Personal Training Center offering:

Professional bicycle fit with Serotta Advanced Fitters.
Three instructors trained at Serotta Fit School -- Fit Institute Slow Twitch (FIST) Certified, Advanced Fit Kit Certified, Advanced Waterford Fit Certified, Egoscue Method of Postural Alignment Certified, Signature Cycles Bicycle Fit Certified.

Personal Training: LT Testing, AT Testing, Gait Analysis, Spin Scan Analysis, Nutritional Consultation

See entries on chicagobikeshops.info for additional locations:
This shop was last sent an information update request on November 28, 2009; but the last time they responded to a request was March 27, 2007.

 


 

Great Shop - from: '' - Rating: 5/5 - 07-Jun-12
As an out of town cyclist, I dropped in to GAGC to geek for a while. I was promptly greeted, never pushed and my questions were addressed as thoroughly as possible. Given their physical size, I am really impressed with the quality and diversity of high end road/tri product in the shop. They have defined their niche and deliver on the promise.
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Response to MG - from: '' - no rating given - 17-Apr-12
This reply is directed to MG in regards to your apocryphal comments made about Get a Grip Cycles and its owner. I have known Kevin for quite some time now, and have shopped at both of his stores here in the city. I have only been met with complete professionalism and kindness. Quite upset, Kevin emailed me directly last night after reading the recent statements that you posted and asked for my suggestions on how to handle this situation. I told him that although I usually don’t post reviews, I would be happy to make a statement on his behalf. I do want to mention a few things that Kevin made clear to me in his email last night: First, if MG would use his real name, date and time of the alleged “abuse”, Kevin will have $1000.00 in cash waiting for MG at his store to pick up at his leisure. Second, if anyone can verify this story to be true, he or she will also be given $1000.00 in cash. You can email me directly at daley_richie@yahoo.com. You can also email Kevin directly at kevin@getagripcycles.com, or call either store, 773-427-4747 (Irving Park location) or 312-627-1701 (Fulton location). All correspondences will be posted to this website as an update to this situation.

Yours,
Mayor Richard M. Daley, Richie

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Abusive owner - from: '' - no rating given - 15-Apr-12
I also want to mention, I called the shop a few days later hoping to get a resolution to what happened and he threw the phone down and yelled to Adam to get the phone. It was equally upsetting. All I did was go in the get my tune-up and the guy just went nuts. So when I see him respond here saying to call him to try to work things out, my advice is to stay clear of him.
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Abusive owner - from: '' - Rating: 1/5 - 15-Apr-12
I also might have written a glowing review about GaG. Adam took a lot of time to fit me and answer questions about the bike I bought. Fast forward to the following season when I came in for my free tune-up. The owner was very disrespectful and refused to tune up my bike. I never have been treated so horribly by a shop owner. I could not even schedule a time to bring it in, he just ignored me and threw a lot of tools around saying he was really busy getting new inventory in and said it didn't need a tune-up. It was an awful experience. Since then I relayed my experience to the staff at another bike shop and they said they have heard similar complaints from them.
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Excellent - from: '' - Rating: 5/5 - 07-Aug-11
If you are looking for high end equipment (bikes and accessories), custom bikes, and/or top-notch professional wrenching services, Get a Grip can't be beat. If you're looking for a wide selection of inexpensive accessories (ala Perfomance bike shops, or things you might find online at Nashbar), then this is not your best option. Same for fixie/commuter stuff--there are other shops that specialize in that. But if you race (road, mountain, cross), do triathlons, or just enjoy high end cycling for charity rides, tours or fitness--then this has the best selection in chicago of top brands with the most knowledgeable staff by FAR.

They are very willing to help (and are always well staffed), but are not pushy. My experience has been that they'll let you just browse around and drool over all the amazingly beautiful stuff in the shop for as long as you like (which I do often), so if you have a question, make sure to walk up to the desk and ask--they will promptly help you with gear, maintenance questions, trail or racing questions....whatever. I have always found them very generous with their knowledge and time. Their mechanics services are also top of the line--not cheap, but you get what you pay for!

So, perhaps not the bike shop for every cyclist's needs, but what they do, they do exceptionally well, and take great pride in it. And very importantly, if you do end up doing business with GAG, they will stand behind their knowledge, their service, and their products 100%. I had an issue with a tubular tire install they did for me once....I brought it back and it was redone asap, with no charge and sincere apologies. I highly recommend them.
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Outstanding Service and products - from: '' - Rating: 5/5 - 29-Aug-10
I haven’t shopped with GaG since 08 and only stopped due to a moved to CA. That being said after reading many negative comments I had to sound off about the shop. Let’s start with Kevin! He is nothing short of being and outstanding customer service rep, not to mention one of the most passionate people about bike and education for his clients.
That takes me to Adam…when I first went in to do a fit, BTW for a bike I didn’t buy there, he made the effort to contact the builder to get frames sizes for my bike. Being skeptical of the whole fit process I couldn’t believe a bike I had rode well for years fit me now like a glove. I went on to buy a tri bike from GaG that has been nothing short of perfect.
So hats off to you guys at Get A Grip!

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okay - from: '' - Rating: 3/5 - 04-May-10
I've been in there a few times & was happy with all but one incident. They tuned up my cannondale hybrid & even when i told them I hadn't put more than 5 miles on the thing in 7 years, they didn't make any negative remarks, which I was thankful for. The guy on another time was very helpful w/out being pushy, when I was considering a kid bike cabriolet thing, and then a kid's electra (several years ago). I had them replace a tire once, also great experience. The only problem was, & this was the last time I went in, was when I garbage picked & brought in an older pretty nice men's raleigh road bike. I wanted to find out if it was worth tuning up & fixing anything. I told the guy I got it free in the alley, and what I was thinking. He called & left a message which I didn't retrieve in a timely manner (like maybe a week?) then another (I don't remember the exact time frame) but in the end I was shocked when they told me the work had been done & the bill was over a $100. I never told them to do the work, I wouldn't have wanted to fix it for that much. Luckily it didn't cost me anything, since I told them at that point to just keep it. I was suspicious that they turned around & sold it for a small profit. I would have liked to have gotten the bike back as my brother would have taken it & fixed it himself if possible, or sold it in a garage sale. It was pretty frustrating & I am still sore about it. So, I haven't returned, and instead have gone to Rudy's a couple times since them, even though GetAGrip is much closer to me. They do have really nice bikes there though & the guys are very nice.
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Great Experience...AGAIN - from: '' - Rating: 5/5 - 26-Apr-10
I just picked up my second bike from Get A Grip Cycles (GAGC) and I couldn't be happier. The staff, from the owner all the way down, are very friendly, willing and able to take the time to educate you, fit you (and refit you) and get you into the right bike. I met the guys at GAGC three years ago from a friend who does ironmans and was put into a starter bike (Cannondale CAAD8). This year I was ready to upgrade and after several conversations with GAGC decided that a Serotta would be best for my riding. I never felt rushed or pressured into buying a bike or buying a bike that wasn't right for me. GAGC gave me enough information to make the decision for myself without steering me into something that either was not right for me or not within my budget. I found myself staying for almost an hour after my bike was done just talking shop with the staff and fellow riders hanging out at the shop. It's not just a store, it is a community and I am proud to be a part of it. I wish them continued success and highly recommend GAGC to anyone.
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High end? - from: 'Kenny P.' - Rating: 1/5 - 24-Apr-10
rather poor selection of accesories, might a well go to Kozy's if you want treats for your bike.
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Response to Suzy - from: '' - no rating given - 25-Feb-10
I find this to be a completely farcical review. I just searched through the last three months of bicycle fits that we have done for women at Get a Grip Cycles. Over that time period, 100% of the women we have fit have purchased bicycles from us. In the future, we hope that Chicagobikeshops.info will find a way to make sure that these reviews are accurate prior to their publication on-line. This site is at risk of becoming irrelevant due to the increase of unsubstantiated postings. I also want to stress that we are celebrating our 10th year in business, just voted the top bicycle shop in Chicago by Competitor magazine, and also named a top 10 shop for bicycle fitting by Triathlete Magazine. I am extremely humbled by these honors considering the high level of competition that we have here in Chicago. The Chicagoland area is blessed with exceptional shops that all have their own unique style and offerings. We didn’t achieve these honors by being scam artists. I can count the number of legitimate negative reviews that we have received over the last 10 years on two hands. Each one of them stings in its own way, but more importantly, has allowed me to make the appropriate changes to our stores to better serve our clients as we moved forward.

To Suzy, who wrote the review, please call me directly at the shop. If this situation truly occurred and somehow the purchase history in our computer system is inaccurate, I will do the following:
1. Provide you with a custom frame of your choice at no charge to you.
2. Pay the retail cost for the Pinarello frame that you purchased at Mox.
3. Update Chicagobikeshops.info site with what has transpired so that everyone who reads these reviews will know the truth about this situation.

I can be reached at 773-427-4747.

I look forward to your call.

Kevin Corsello, Owner Get a Grip Cycles

In the interest of full disclosure, I have also sent a copy of this letter to Suzy’s email address that was listed in her posting.

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Scam Artists - from: '' - Rating: 1/5 - 24-Feb-10
I am not sure how this place really gets such good reviews. I paid $325 for a bike fitting because I was told that's what needed to be done first because the fit was the most important thing. After 3 hrs guess what I only fit a $4500 custom Serrotta. Imagine that a woman 5' 6" tall with good flexibility. Thank God I didn't fall for it. Bought a beautiful Pinarello from MOX on Randolph. Love my bike that fits perfectly. my advice is don't waste your money with GaG.
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ALMOST perfect - from: '' - Rating: 5/5 - 06-Feb-10
I bought my wife a Specialized Roubaix Pro on ebay. She was experiencing wrist and saddle problems, and Bicycling Mag. said get a professional fitting. We went to the Irving shop, and were enthusiastically greeted by Kevin, who expressed confidence they could retrofit her bike for a better experience. No problem that we didn't buy it there. We made an appt. for a fitting at the Fulton store, by Adam. We've both been roadies for decades, and are familiar with the basics of fit adjustment, but this is a whole 'nother level! Three hours of question & answer, feedback, micro-adjustments, video of your pedaling stroke and position. Best $325 we ever spent on a bike. The wife is riding in style on the trainer with no problems so far, and we can't wait to get out on the road. Thanks GaG, for renewing her interest in riding long distance with me!
Other issues: I'm not crazy about dogs in the workplace, but it's not a deal-breaker. The bathrooms in the Fulton store are immaculate and well stocked. A+ on that one. There is a decided bias toward higher-end bikes and equipment, but then, that's what we ride. Entry-level riders might be better served at another store, and that's too bad, since they are the ones who need guidance the most, and usually get the least.
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Great bike shop!! - from: '' - Rating: 5/5 - 30-Aug-09
When I began doing triathlons a few years ago I knew absolutely nothing about bikes but Kevin and the rest of the guys at Get a Grip have been absolutely wonderful about taking the time to explain things to me! They even talked me through changing a flat over the phone. Not only do you get quality equipment at GAG, but you also get great service!!
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Great shop... straight scoop - from: '' - Rating: 5/5 - 26-Aug-09
Not a place to buy a Schwinn or cheap Trek bike, but if you are interested in getting good, direct advice about bicycle equipment or purchase, this is the place. They deliver on commitments for repairs and builds and will bend over backward to satisfy. Don't come looking for a discount here. The service delivered after the sale far exceeds the satisfaction you'll have by saving a paltry few dollars.
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Website - from: 'Bill' - Rating: 1/5 - 13-Aug-09
You guys should update your website, it's pathetic.
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Great experience - from: '' - Rating: 5/5 - 11-Aug-09
Coming into Get A Grip was a great experience. Even though I ride my bike on a daily basis, I know very little about bikes and had never worn a helmet. Michael was very informative but not pushy. I didn't buy the cheapest nor the most expensive but was very comfortable with my mid-priced helmet. There is such a good vibe in the shop but clearly they cater to the more serios cyclist. That being said, they did not make me feel like an idiot like they do in another shop I won't mention! I would definitelty go back for service.
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GET A GRIP CYCLING SHOP - from: '' - Rating: 5/5 - 27-Jul-09
What can I say but this bike shop has to be one of the best in the Biz from there owner Kevin to all of there bike tech's. The shop is clean and is always stocked with the lastest and greatest supplies. The bike Techs are very knowlegable and are always willing and ready to take the time to explain what's going on with your bike, if needed to be fixed, and show you what and how they will fix it. Just to give you an idea of how much I respect these guys I drive from Schaumburg, Il just to have them work on my bike even thow there's a shop 2 min down the street from my home.
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Great experience - from: '' - Rating: 5/5 - 16-Jul-09
If I lived in Chicago THIS would be my bike shop. Super staff and beautiful bikes.
I was recently in town for a few days and stopped in. I obviously wasn't going to spend thousands on a bike, but the staff was still interested in talking to me and were cheerful and helpful. They genuinely wanted to make sure I had an enjoyable time in Chicago.
There selection of bikes may skew to the high end, but they do have a range for most budgets. It's just that everything they carry is quality stuff. The pristine display area shows they love what they do.
In short, everything you'd want in a bike shop - including the big black dog.
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Great Fitting Experience - from: '' - Rating: 5/5 - 11-Jul-09
I thought the idea of fitting a bike was, frankly, a little silly until now. I mean...there aren't that many variables. My experience with Adam completely changed my mind. I highly recommend Get A Grip, and Adam in particular.

Having learned to ride a bike 2 years ago (what can I say...I'm a city girl), doing my first triathlon a few months later, and now gearing up for my first century, I really needed some guidance. I bought my women's specific LeMonde at another bike shop and was not pleased with their service or attitude. I heard about Get a Grip from multiple sources and decided to give this a whirl.

Adam spent a lot of time with me and made major adjustments. I have gone from feeling constrained to feeling free and loose (well, in a nice girl cycler way) on the bike, with greatly improved power and mobility. My speed, has improved slightly and I can tell it will continue to improve now that I know which muscles to work.

After the fitting, I had some adjustment issues and Adam promptly returned my phone call and questions and was able to easily instruct me to correct the problem and suggest future enhancements.

All in all, I would highly recommend Get a Grip and Adam.
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RE: Sally Na - from: '' - no rating given - 11-Jul-09
Sally,

I apologize for the experience that was expressed in your review. We have a reputation for impeccable customer service, and clearly, that wasn't your experience. As the owner, I cringe when I read negative reviews about our store, however, it presents an opportunity for us to grow, so thank you. I would like to invite you to come back into our store and allow us the opportunity to earn your business.

If you would like to speak with me personally , I am in the store everyday but Wednesdays. My direct email is kevin@getagripcycles.com.

Kevin Corsello
Owner
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Rejected! - from: '' - Rating: 2/5 - 10-Jul-09
I was doing a lot of research on buying my bike. I really wanted to start riding, and in this economy, I had to shop around and compare deals. I walked into shop after shop with my pen and paper in hand, and most shops were very responsive and actually applauded me for comparing bikes and their respective shops. As I was doing my research, I saw some guys in Get a Grip gear so decided to look this place up.

So. I walked in. I was ignored. I looked around. I was ignored. There were 3 people working here, and 1 customer aside from myself. Was it my pen and paper that made you role your eyes? Or the fact that I had 101 questions about bikes?

Pretentious.

This is not a good neighborhood shop, but may be a good destination stop for those North Shore riders who have cash flowing out of their pockets (you know, the pockets in their nifty cycling jerseys).
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Worth the Price - from: '' - Rating: 5/5 - 07-Jul-09
After many years of riding a mountain bike, I decided to swith to a road bike. Get-a-Grip is right in the neighborhood, and I stopped in to browse 2 winters ago. I had a budget in mind, and the salesperson that I talked to suggested that I start with a fitting. I had my fitting with Adam, and it was a great experience. He explained the process, and I could see and feel how each adjustment affected my ability to transfer power to the pedals, and ended up with a pretty comfortable arrangement. Unfortunately, my ideal frame geometry didn't match any off-the-shelf models, and I cringed when Adam said that we could have a custom frame made. The thought of spending money on a bike, and not ending up feeling as good as I did at the end of the fitting, didn't make sense, so we started talking about an Independent Fabrication steel frame. I chose the Crown Jewel SE, with carbon fork, and was pleased to know that now I could have it painted exactly the way I wanted. Adam's recommendations for the components sounded good, but when all was said and done, my budget was a distant memory. I was fortunate to be able to absorb the financial blow, and then began the wait. The 6 weeks seemed like 6 months, and during that time I had plenty of opportunities for buyer's remorse to set in, but it never did. I knew that I would like riding the bike more than I could have liked riding an off-the-shelf model, after having gone through the fitting, and eventually forgot about the pain of the cost.
The bike was finally ready, and the first time I rode it, I was amazed at how well it felt like an extension of my body. The performance and handling are unbelievable. I've had the bike for over a year, and every time I ride it, I don't want to stop.
I waited a year to post a review, because I wanted to be able to comment on the customer service and support, also. It has been fantastic. Like others that have posted here, I too have encountered situations where the shop is crowded and I had to wait. It's never been more that 10 minutes, and in the grand scheme, that's really not bad at all. Personally, I'm glad that they are that busy. I'd much rather see a crowd in the store, than to have it empty every time I walk in. As far as service and support, it couldn't be better. The staff is knowledgeable about my bike, and service and adjustments and minor maintenance have been done quickly and properly. I have absolutely no regrets about spending the extra money for the custom frame, because for the ride and the support, I got exactly what I paid for. If you appreciate the concept of a store giving you full value for your money and standing behind what they sell, go to Get-a-Grip. If you are looking for something more than that, it doesn't exist.
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Great Shop - from: '' - Rating: 5/5 - 11-Apr-09
After doing two triathlons, I decided it was time to get a good bike. A friend told me to visit Get a Grip. I have never been fit for a bike before, but after a visit to Get a Grip I have made it a priority. I scheduled an appointment and I can't wait. There were two other costumers in that had been fit and could not say enough good things. I really like the fact that they don't sell you a bike just because they have it in stock, the correct size matters most. Plus, they said I will get free tune ups every year. I can't wait for my appointment, and to try out my new bike!!
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Professional/Experienced - from: '' - Rating: 5/5 - 28-Mar-09
I found this shop because I was looking for a Serotta dealer in Chicago. Get A Grip was from what I recall the only one, so I went there. I called to setup a fitting and talked to Adam. I ended up missing my first appointment due to work and Adam called me back to reschedule. Adam was very professional and a pure class act. My followup appointment was a week later with Kevin. (the owner) From the minute I walked in Kevin and his staff were focused on "me". No matter what questions I had for Kevin, (seeing I was a new rider) he answer them and didnt make me feel stupid. Long story short, If you want to be FIT CORRECTLY with a great bike. Go to Get a Grip. Knowing the owner Kevin, worked as hard as he did to get me the RIGHT bike made all the difference. I never felt once he was trying to sell me. He was more of a mentor and give me tons of options. This shop is 1.5 hrs for me to get to. If it were 5 hrs away to commute, I would still go there even if it were for a tube. EXCELLENT SHOP AND EMPLOYEES! - Rob
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Creepy - from: 'Doc Holiday' - Rating: 1/5 - 11-Mar-09
[I find the establishment poor.]
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Snobs - from: '' - Rating: 1/5 - 22-Feb-09
Snobs.
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Super Shop - from: '' - Rating: 5/5 - 17-Jan-09
I was referred to Get a Grip from a girlfriend of mine who is a serious triathlete. I was a bit nervous about this shop because they have really nice bikes and are serious about bike fittings. I took a shot and went in and was helped out by Eric. He was extremely helpful and not arrogant. I went into 2 other shops before I went to Get a Grip and they all seem to talk down to me, especially when I said that I didn't want to spend over $1000.00 for a bike. Not Eric, he stressed the importance of a fit. I decided to book a fitting with Get a Grip even though I was so nervous because I am such a novice. My fitting was with Adam. I can't say enough good things about him. He made me feel so comfortable , and he was really patient with all of my rediculous questions. Thanks Get a Grip, you are my shop forever.
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****Warning to all Women**** - from: '' - Rating: 1/5 - 17-Dec-08
I walked in to this place looking for a new road bike based on its reputation. I wasn’t even acknowledged for what felt like an eternity! [I was treated in a way that made me feel belittled.] I will never be back to this shop!
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Get A Grip A+ - from: '' - Rating: 5/5 - 14-Dec-08
I recently got into cycling and doing Triathlons. I was confused by all the different parameters to take into consideration when investing in a bike, be it road, tri etc... When I came to Get A Grip, the entire staff was more than helpful and informative. They accommodated all my questions and concerns and were eager to work with me. I had a fit session that totally blew my mind and I am extremely happy with my purchase. I would and have recommended this shop to other starter as well as die hard cyclists for any of their needs. Get A Grip sets a standard that every other bike shop should take notes on.
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great place! - from: '' - Rating: 5/5 - 04-Nov-08
I visited almost a dozen bike shops upon moving to Chicago. Although I am somewhat of a novice, I wanted a shop that would provide me with quality and honest advice with the best products in my price range. I have commuted to school with my bike for a number of year but wanted a bike that would allow me to ride a bit more seriously. Get a grip far exceeded all other shops with respect to their knowledge, honesty, and willingness to help. They did not try to sell me a bike significantly more expensive than I wanted to spend, although they certainly sell those as well. I now refuse to visit any other shop in the city. Top of the line mechanics, with expertise and the wherewithal to relate their knowledge to customers. These guys know what they are doing, and they do exceedingly well at it!
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Get A Grip Cycles - from: '' - Rating: 5/5 - 31-Oct-08
I've never been to a bike shop with a friendlier or more knowledgeable staff than Get A Grip Cycles. I visited their store because I needed to have my bike shipped to an out-of-state triathlon. The guys there not only packed my bike with care (taking the time to show me exactly what they were doing), but also let me borrow a few tools that I didn't have so that I could rebuild the bike before the race. I was really impressed by this customer service, particularly since they could have made me buy these tools from them -- I didn't really have any other options to buy the tools before my trip. Next time I need anything bike or tri related, I'll be sure to return. I'd highly recommend Get A Grip Cycles!
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Extremely Knowledgeable - from: '' - Rating: 5/5 - 14-Oct-08
I used to buy all of my high-end parts and knick knacks online from random web-sites, just to end up at home, bike in the stand, part in hand, scratching my head. I started going to Get a Grip Cycles for some advice and hard to find consumables (tires, lubes, creams, etc.). They are by far the most knowledgeable master mechanics I've come across in the Chicagoland area, and they're not guarding any of their techniques like other shops do.

They talk the talk and walk the walk, as I saw their jerseys whip by at all of the summer bike races over the summer. In the past year, I believe the shop was mentioned, what? At least twice, in "Bicycling Magazine"?

I'm definitely going to be a repeat customer, and I'm strongly leaning towards getting both professionally fitted and buying a bike from these guys the next time I feel like having a project build. Kudos.
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Awesome shop! - from: '' - Rating: 5/5 - 08-Oct-08
I can't recommend this shop highly enough. I came in as a relative bike n00b, having just done some basic research online regarding road bikes, looking to buy a nice road bike that would give me a number of years of comfortable, reliable use.

Eric took the time to show me a couple of different bikes in my price range that would meet my needs, explained some of the differences between the two, and sent me out on a test ride to let me try and identify the differences between the bikes myself. After all, as he explained, if *I* can't tell the difference between Bike A and Bike B- there's really no sense spending the extra money on the more expensive bike. It was nice not to be pressured into the upsell, convincing me that only the most expensive bike I was considering was worth buying, etc.

After the test rides, I decided which one was the bike for me, and he spent time making sure the fit was perfect for me- swapping out various parts multiple times until he found the best combination for my body shape & size. Everything I'd read, and all the advice I'd gotten from friends of mine beforehand, indicated that the FIT of the bike was the most important aspect of what bike I buy... and I'm confident that the bike GaG set me up with is a great fit for me.

In the end, before I left, Eric also spent some time with me to make sure I knew how to change a flat, and he made sure I had all the little tool kits, spare tubes, CO2 cartridges, etc, so that if I DID have a problem on a ride- I had the tools, parts, and the expertise to fix the most common problems.

Again, I can't recommend them highly enough. Everyone there is super cool, knows their stuff, and from what I could tell- seemed really eager to help everyone that walked in the shop while I was there. I'll be sending all my friends there in the future.
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Bad Service - from: '' - Rating: 1/5 - 26-Aug-08
I went in this store on a Sunday with the intention of buying a bike. This shop seems to be only concerned with returning customers. I waited on the floor for some help while customer after customer came into the shop with a bike to be serviced. They were all helped almost immediately while I stood there. After over 20 minutes I left and went to Roscoe Village Bikes. The second I walked in the door I was greeted by a very patient employee that answered all my questions and let me test ride a couple of bikes. I wound up buying my bike there. Your loss, guys. You could have had a sale with 4 little words, "May I help you." I understand you want to retain your current customers but it shouldn't be at the cost of new ones.
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great, quick service - from: '' - Rating: 5/5 - 04-Aug-08
I just want to give a shout out to Eric and the team at Get-a-Grip (GAG) in Irving Park. I reserved a couple bike boxes for me and my girlfriend through the Chicago Tri Club. GAG, which holds and maintains the boxes, did an awesome, efficient job of packing the bikes for the cross country flight to a triathlon in California. Upon return (after I probably mis-packed the bikes for the flight back) Eric and the gang were again pleasant and efficient at reassembling the bikes, even fixing some parts damaged on the flight back which I thought would mean the end of one of the bikes. Thanks for your service, guys. You'll see me again!
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Great Shop - from: '' - Rating: 5/5 - 17-Jul-08
I consider myself somewhat of a novice even though I have been riding for a couple of years. I've been going to a different shop in the city, but after the experience that I had at Get a Grip, I will make this my one stop shop for my bicycle needs. Not only do they carry a great selection of quality bikes ranging in price, their staff is very knowlegable and friendly. I was fitted for a bike and I must say the bike I purchased fits like it was made for me. I left very impressed and extrememly satisfied with my purchase.
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Great Attitude - from: '' - Rating: 1/5 - 14-Jul-08
Seekers of cycling snobbery or solutions to inflate a flat tire, go here. Otherwise, go to Cycle Smithy.
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My bike shop for everything - from: '' - Rating: 5/5 - 11-Jul-08
I really felt the need to comment after seeing some remarks from others that really shocked me. I must say I'm a bike shop nerd. There are a few place that I really like, Get A Grip being first on a short list.

As a commuter and racer that has been using Get A Grip as my local shop (even though it's a bit of a journey)I can't say enough good things about these people. From them letting me demo VERY cool wheels to being so trusting as to let me use a Seven..yes a Seven (this is not a throwaway bike) for a trainning ride I had one weekend. Nothing but the best treatment. I did a fitting with Adam and have to say it's added at least 5 mph on my pace, really I mean that! This guy knows his stuff.

Going in another time time my wife (without me) needed simple around town bike and she said the pleasent vibe was still there. She told the person helping that her budget was really small budget but my wife was given all the time in the world, as if she was spending 10,000 bucks. I have to say that is a rare thing. The fact that they were wiling to take time with her makes all the diffence in the world. I'll definitely be using them to get my new IF bike next year or just to tune up my old beat up winter steel frame tank.

Many thanks to the whole crew. I'll make sure to bring some better beer for the wrenching crew next time.
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Overhyped - from: '' - Rating: 2/5 - 10-Jul-08
Scanning these postings, you'd think that Get a Grip (or, "GET a GRIP," as most glowing reviews like to refer to it) is a godsend to the bicycling community in Chicago.

It is not. Coming out of back surgery and having sensitive knees, I have been in need of real expertise on the bike choice as I look to shed a few pounds this year. The first person to help me, Jason, simply walked away as I was looking at bikes and testing his knowledge. After a few minutes, the next guy - name not given... blonde, unkempt - approached. After I told him I had surgery for a bulging disc, he promptly suggested I take my business to Rudy's (RUDY's) down the street...who thankfully hooked me up with a great fit on a TCR Advance T-Mobile...at an excellent price. I recommend anyone reading these pages disregard any of the over-the-top endorsements of GaG's 'professionalism' and 'expertise.'
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Get a Grip sucks - from: '' - Rating: 1/5 - 10-Jul-08
I visited Get a Grip as a relatively novice cyclist looking for an upgrade from my Schwinn road bike. The manager, Jason, was extraordinarily disrespectful and left me hanging when I wanted to ask more questions about two different bikes I was looking at. Fortunately, their only female employee addressed some of my questions when she noticed I was still hanging around. Overall, I will not go back to this store as they are only concerned with people that are going to spend a bucketload of money on a fit and a $10K bike.
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very good - from: '' - Rating: 5/5 - 12-May-08
Get a Grip is my neighborhood store and I have always been very satisfied with their service. I have spent close to $700 there and have gotten nothing but solid, reliable parts and service. BTW, the employees in there are usually pretty cool, as well as Toolio. I wish I could give them a 6.
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one of a kind - from: '' - Rating: 5/5 - 21-Apr-08
I’ve been cycling in Chicago for over thirty years. In those thirty plus years I have not found a single bike shop that has treated me with as much respect nor given me as high quality of service and unsurpassed attention to detail. Get a grip is my NEW shop! From my first phone conversation with matt to my first step in the door, everything has been truly exceptional. matt was incredibly patient with fitting me for my new siddi shoes. He explained every detail of the shoe fitting process so I could understand what I was purchasing. He even gave me some green get-a-grip socks! I decided to give this shop a try based on a friends recommendation and will be making that same recommendation to everyone I know. I anticipate having the most comfortable riding season yet. Thank you get-a-grip.
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Good Shop if you are in the market for a high end bike, but not a commuter shop - from: '' - no rating given - 24-Feb-08
Recently went into their shop on Irving Park. It was quiet and the 2 guys that were working the shop had lots of time to talk to us. Their assortment is almost exclusively high-end bikes. If you are in the market for that it may be worth a visit.
If you are a daily commuter, like myself, you may as well skip this store. You are unlikely to find anything for your daily commuting needs (bikes or accesories) unless of course you commute on a bike that cost more than a a used car.
Hence no rating
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Best Bike Shop EVER!!! - from: '' - Rating: 5/5 - 14-Nov-07
These guys know bikes like no one else in the Chicago area. A custom fit from Get A Grip will give you the perfect balance of comfort and power. Whether you're a serious road-moutain-tri racer or a casual social type rider, this shop will take care of you with rock star customer service, the kind all other stores wish they could provide.
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More than just a bike shop - from: '' - Rating: 5/5 - 22-Sep-07
Get A Grip Cycles is the best bike shop that I have ever been in. I had heard about the shop and thought there is no way that what I had heard was true. So I had to check it out for myself. It was true! I was blown away at their level of service, product knowledge and professionalism. It’s the only place I will ever go. I only hope that they will have as many locations as Starbucks one day so that I can get their service when I’m taking my bicycle and riding in other states.
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Best bike shop in 50 states - from: '' - Rating: 5/5 - 16-Sep-07
I am a Moutain bike rider from knoxville Tenessee. Although we have bike shops here in Knoxville I was looking for something special that was not avalable in my area. I contacted Titus Bikes and spoke with Matt at Titus. He directed me to GET A GRIP as he said they are a "High End" dealer and might have the Racer X exogrid in stock, a bike if I had to order would take 8 weeks to make(each bike is made when ordered). I called GET A GRIP and spoke with Jason and sure enough they had the holy grail. Matt;a young man who not only works at GET A GRIP he also rides this very bike as do many of the guys who work there,Matt had just built up thie exogrid so I was lucky to get it. When you order a bike form a mail order place you would be lucky to get the bike in one piece, GET A GRIP is no mail order place they are a high end bike dealer in the Chicago are that deals only in the best; they are the number one Serotta dealer in the world that says alot.Matt packed this bike with so much care I could not have been happer when I got it,however when unpacking the bike and putting it together I had some problems putting the wheels on.I found a note from Matt which said for me to call him with questions. Matt was very helpful on the phone and soon I was looking at my new bike standing on two wheels,and learned something about building bikes in the process.After talking with Matt for sometime I found out he and GET A GRIP CYCLES also built custom wheels.Well I am a man who wants the best so I ordered a set of Matts handmade custom killers and they will be here next week.If you just want a bike go to Walmart; but if you want the Ferrari 430 Scuderia of Moutian Bikes or street bikes call Jason. You can trust that I will be making a trip to chicago to ride with these guys. Also check out their new web site at www.getagripcycles.com. If you live in the greater Chicago area and have never been to any of their shops you have got to make the trip it will be well worth your time and money.

Thanks,
Tom Ingram
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Transition to road bikes - from: '' - Rating: 5/5 - 11-Aug-07
I recently made the transition from a mountain to a road bike. Kevin worked with me on positioning and fit. Kevin and the staff at Get A Grip are helpful and know their stuff. Love the shop and attention they pay to the details. They are willing to work both with the novice and vetern cyclist.
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All Stars - from: '' - Rating: 5/5 - 02-Aug-07
The Get A Grip Cycles on Irving Park is a fantastic shop with a little bit of everything. Being more of a roadie, I definitely dig the complete fit set-up and the number of road models they have there, about which the staff are very knowledgeable. Better yet, they relate their knowledge in a friendly and not at all condescending way, to the first time customer just as to the long-time clients. Not just specific to road, however, there is a ton of mountain bike, cyclocross, and casual gear there, as well as the great fitting station for all types of riding. Definitely check this place out and get to know the guys that work there. You won't regret it.
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faq - from: '' - Rating: 1/5 - 16-Jul-07
My experience with this shop is one of total dissatisfaction. They are not service oriented. What they promised to do, they did not. Their only interest was in selling a bike, without consideration of how it would service my needs. No adjustments were made for me on the bike, a promised new seat was not installed, the bike lock was not installed properly, the water bottle holder was not attached, the brakes were not properly adjusted, the toe cages were left on and not removed as promised. My concerns regarding hand numbness were ignored. When I wanted to try out a road bike, I was thoroughly dissuaded, as the salesman did not seem to want to bother with the request.
Why then did I buy my bike here. Simply because I liked the basic bike and I was short of time. My very gross mistake. This is not a quality shop. I have recieved better advice and help in other shops since I bought the bike than here. Very unfortunate.
If you are a "professional" rider this may be the shop for you, otherwise not.
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Not for casual riders! - from: 'The Enemy' - no rating given - 16-Jul-07
A word to the to casual bikeriders: this is something of a niche bike shop, and you're not their niche. They sell the bicycle equivalent of BMWs, Mercedes and Audis, while I was looking for more of a Chevy or Honda. They told me straight away that they weren't going to be able to help me and then suggested a couple nearby shops that would have what I was looking for. If I'm ever in the market to step up from my Chevy bicycle to a BMW bicycle, I'll be sure to stop in to this place.
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Best Bike Shop in Chicago - from: '' - Rating: 5/5 - 06-Jun-07
I would have to say out of all the bike shops I've been to in the city(and I can say I've been to all of them since I'm a messenger) Get A Grip is THE best when it comes to personal and quality customer service. These guys will pretty much bend over backwards to go the extra mile for you weather is to fix a out of true wheel or to locate that hard to find part/item. Don't mess with the rest-Go to the best
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I love these guys! - from: '' - Rating: 5/5 - 04-Jun-07
I'm a first time buyer of a road bike and Kevin and staff have been wonderful. They were very knowledgeable and patient with all my many questions. The service has been great and very helpful. They have taken the time to show me how to change a flat and explain/show me (a mechanically challenged girl)how the gears on the bike work. I would highly recommend buying a bike from them.
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Get a Grip - from: 'Sid' - Rating: 5/5 - 01-Jun-07
I have been having knee and lower back problems from a mis-fit on my road bike. After working with Kevin for a couple of hours, he made some needed adjustments and off I went. After a few rides, I noticed a significant increase in my comfort level on the bike as well as my willingness to ride for extended periods of time. I would tell anyone to go to Get a Grip for their cycling needs.
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Get A Grip - from: '' - Rating: 5/5 - 30-May-07
In the course of the 3 years that I have been going to Get A Grip I have purchased 2 bicycles, numerous parts and clothing items, have had more than a bit of mechanical work done and got some custom built wheels. Its always a pleasure doing business with Kevin, Adam, Jason and Matt. Get A Grip is most definitely a quality business. They are not particularly close to where I live but they are worth going out of the way to patronize.
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Get a Grip - from: '' - Rating: 5/5 - 12-May-07
This guys are the best!! Get a Grip is sponsor of Team In Training. I always know our athletes will receive great service and all their questions will be answered when they visit the shop!!
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Get a grip - from: '' - Rating: 5/5 - 12-May-07
Great place. Purchased my bike, had a fit and excellent follow-up service
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Legit - from: '' - Rating: 5/5 - 05-Apr-07
The best in expertise and service, and at reasonable prices! They don't try to sell something you don't want and go the extra mile to make sure you have what you need. These guys have a passion for the business, and it shows.
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Best shop ever - from: '' - Rating: 5/5 - 05-Apr-07
Get a Grip has nonpareil customer service and the fit service is amazing. Adam really knows what he's doing. My bike had been fit and tinkered with before, but I saw huge differences in my power, feel and position after I got re-fit at Get a Grip.
Also, great place for women looking for bikes that fit them. They really take care of you and carry a good amount of smaller frames.
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Get A Grip Cycles is the Bomb - from: '' - Rating: 5/5 - 05-Apr-07
Get A Grip Cycles is the best shop in Chicago. I started using their services when I was transitioning from triathlon to road racing and the staff's knowledge was deep enough to help me in both disciplines. Bike fit is now the hot thing in Chicago bike shops, and Get A Grip was the shop that led the charge. They are currently changing the way shops have to operate in the city and it is all for the better. The customer always comes first with these guys, and I have always been impressed at how they handle female and older customers (who tend to be ignored or mistreated in a lot of shops).
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Best all around - from: '' - Rating: 5/5 - 25-Feb-07
Having been to bike shops all over the country,I can say that this is by far the best in the Chicago area for high-end bikes and service. I only regret not finding them long ago. The bike fitting would have saved me a lot of time and money.
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IF YOU WANT THE BEST... - from: '' - Rating: 5/5 - 06-Dec-06
This past summer, I was training for Accenture and wanted to upgrade from my 15-year old mountain bike to something a little faster. I knew that I wanted a high-end road or tri-bike but in the beginning at least, I had no idea what to look for.

Over the course of a month, I visited 8 bike shops, and not surprisingly, each one wanted to sell me a model from the store's current inventory, even if the fit or specs weren't right. I was even completely ignored at one store!

From the moment that I walked into the Get-A-Grip, it just felt different. Kevin and Jason treated me like a budding enthusiast and spent a lot of time explaining features and options. After we completed the fitting process, we ended up "designing" a custom bike, which the guys built up from the frame that fit me best. The results: a feeling of power when I am riding - like everything is connecting at the right angle (this must be a result of the fitting), a much faster bike split at Accenture than I ever could have dreamed of, and already many enjoyable hours along the lakefront.

They also worked hard to stay within my budget and ended up giving me a great deal. I had another shop owner price my bike at over 50% more than what I paid at Get-A-Grip.

I purposely waited a few months and a few hundred miles on my new Serotta Fierte Ti to place this comment just to make sure that my enthusiasm wouldn't wear off. I highly recommend this store if you want to get the right bike for you.
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GREAT SHOP - from: '' - Rating: 5/5 - 28-Nov-06
I can only say Kevin and Adam are the best. I live in the very far west suburbs and make the drive to their shop in the city to have any work done on the 2 bikes I purchased there. The customer service has no equal and these guys truly know there stuff when it comes to helping you choose the best bike and getting the best fit.
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Superior Customer Service - from: '' - Rating: 5/5 - 03-Nov-06
I found myself in the summer needing a new bike. I was familiar with Get A Grip because of our mutual involvement with Team In Training. I had a limited budget and little knowledge of exactly what I needed. Their attention to detail and overall experience enabled me to get a bike that I couldn't be happier with. During my visits I observed them with children getting their first bikes to semi-pro's spending thousands and their attitude and approach was the same, if you aren't happy they aren't. If you want to be happy go to Get A Grip.
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Good Stuff - from: '' - Rating: 5/5 - 31-Oct-06
Continues to be my best bike shop experience in Chicago. Owners are enthusiastic and passionate about cycling, much more personal than say a kozys, etc. Excellent wheel built there also. Very technologically advanced if you're into that. Especially recommended if you want a top of the line bike that is extremely personalized to the individual buying it; or if you have an obsession with carbon fiber.
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careful - from: '' - Rating: 2/5 - 05-Oct-06
this place is great if you have the money to spend. however, if you are like me, (independant college student) you will have a hard time dealing with the prices. this place has a lot of things you can find cheaper at other locations.
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Highly Recommended - from: '' - Rating: 5/5 - 27-Sep-06
This is by far the best bike shop I have been to in the city, and I will not take my bikes anywhere else. I have purchased three bikes from this shop, from a high-end road bike to a commuter.

I went to Get A Grip after buying a road bike that was much too big for me from another shop in town. I picked Get A Grip because of their fit process but then found out what great guys the owners are.

Adam and Kevin are enthusiastic and passionate about cycling. Adam is incredibly knowledgable about bike fitting and really listens to what you want and how you ride. Kevin is the best bike mechanic around. I don't have to tinker with my bikes after he has worked on them (unlike my experience with some other shops around town).

Finally, they do a great job dealing with women cyclists. There is not a hint of the condescending, patronizing attitude toward women that I have experienced at other shops. Kevin and Adam recognize that women may have different needs in a bike but that we too are serious cyclists. This is a refershing change.

I recommend this shop to all my friends.
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Great Fit, Great Guys - from: '' - Rating: 5/5 - 04-Sep-06
I found Kevin and Adam and company through a referral and they proved to be the best. The fit was professional and the bike is fantastic. I like the "old school" approach they take to making sure things are right and being ready to try just about anything - including demoing bikes and equipment. I recommend these guys to everyone.
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awesome shop - from: '' - Rating: 5/5 - 30-Aug-06
I bought a new road bike last year from a shop that did fit me, but I started having hot foot and knee problems right away on my right side. Unhappy about not being able to enjoy riding. I was recently referred to Get a Grip by another bike shop for a professional fitting (which I thought was a bit steep in price) --- but Adam did his magic and a 25 mile ride afterwards and another 200 miles since -- no pain! I can't believe it, the best $200 I've spent!! Kevin, Adam and Jason are great! Get a Grip is the best shop in Chicagoland!!
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No Other Shop Compares - from: '' - Rating: 5/5 - 28-Aug-06
I am an triathlete and marathoner. I found Get a Grip Cycles 3 years ago when upgrading my tri bike. I wanted to do it right and utilize their fitting service, which by the way is the best investment a cyclist can do. After finding them I would not go to any other cycle shop in the entire Chicagoland area. I travel in from the suburbs due to their knowledge, professionalism and customer service. Kevin, Adam and Jason have such a passion for cycling and it exudes in their desire to find the right bike for each person, and be educated about that bike. You never feel intimidated. In terms of their customer service let me give you an example. When I was in the shop recently for a tune up, I told Kevin that my 13 year old son was doing his first triathlon in Chicago. He only had a BMX bike and probably would ride a mountain bike that we had. Kevin set him up with a great racing bike that he borrowed. It made his day, his race, and he did awesome. They never disappoint. Stop looking, you've found the shop in Get a Grip.

Lori Magnoni
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Don't look any where else!!! - from: '' - Rating: 5/5 - 24-Aug-06
I was given the hot tip to have these guys fit me for my 1st roadie. I was going to then buy a bike on ebay with the measurements they provided me. I am REALLY glad I changed my mind and bought my bike from GAGC. If you are going to drop a lot of $$ on a bike, you want to feel good about the purchase. Kevin, Adam, and Jason have been great!!!! Pre and Post sale the service has been nothing short of excellant. Buy your next bike at Get a Grip!!
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The best customer service you'll ever find! - from: '' - Rating: 5/5 - 21-Aug-06
I have to say that this is probably the best bike shop you'll find in the Chicagoland area. Having purchased from other bike shops (Village, Kozy's, Rudy's,MIssion Bay, etc.), I have never been treated so well than I have at Get a Grip. Kevin runs a very professional shop with top of the line bikes and accessories for all types of bikers.

At the beginning of the summer I had an unfortunate experience with my entry-level road bike, but Kevin helped set me up with a new tri-bike. Kevin and his staff took the time to explain all of the specifics of the bike as well as giving me an extensive bike fitting to ensure a comfortable and efficient ride. After building the bike, he gave another fitting to make sure the build was correct and I was in the proper positions. I have been completely satisfied with the new bike as well as the service he and his staff offered.

Get a Grip also carries products for those who compete in triathlons such as wetsuits, goggles, tri-shoes, etc. The staff are always honest about their products and are happy to give suggestions about things that may or may not work on your bike. Bottom line, they seem to really appreciate the sport of cycling and will do whatever it takes to make their customers happy and appreciate the sport as well. Their even down to earth enough to talk to you about other things besides cycling! Anyways, I couldn't suggest a better place to go to experience such great service.
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Top Notch - from: '' - Rating: 5/5 - 15-Aug-06
I'm a long time roadie, but new to this shop. I've been to many, but the guys here at Get A Grip are honestly the best around. They know and are super passionate about their bikes, wrenches and gear. I had a problem with a tricky headset that always seemed to loosen up towards the end of every long ride. I took it to many shops and had them all "fix" it...finally, Kevin overhauled it and got me going perfectly - he even cleaned up my drivetrain and got me shifting perfectly (something I didn't even ask about!). This is the only shop I'll go to and/or allow my friends to go to. Thanks guys
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my only shop - from: '' - Rating: 5/5 - 12-Aug-06
The only place I will now go. Kevin & Adam deliver every time exactly what I need when I need it. And honest and upright about the range of price/value items that they carry and have never steered me wrong.

First experience was for a road fit and then a tri fit. I knocked off 20 minutes from my ironman bike time while maintaining the same marathon time post fit.
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Great Service - from: '' - Rating: 5/5 - 11-Aug-06
At first glance I thought that this shop had little to offer me as I am an avid mountian biker and this appears to be a rode bike shop, I was dead wrong. After the first two minutes of visiting with Kevin, Adam, and Jason I could tell that they really don't care what kind of bike that you ride as long as YOU are happy doing it. My bike has received better service at this shop then it did when I took it to a mountain bike focused shop. Each and everytime I am in I watch a wide array of customers enter and they always treat everyone with the utmost respect. There is a reason that this is considered one of the Best Bike Shops in America and it is because of the guys that work there. I have a close friend that owns a shop in Vail, CO and I can honestly say that I would go to this shop over his just because of the service. If you haven't been in to see them I would highly recommend you do. Even if they do not have what you need you can trust in the fact that they will at least give you the name of the place that would. So what do you have to lose other then missing out on a truly great shop if you don't stop in. Fellas thanks for all your help. Maybe I will see you on the trails.
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100% Satisfied! - from: '' - Rating: 5/5 - 11-Aug-06
Kevin & Adam are true professionals. I was having major knee problems but after the fitting and a new bike purchase my knees are no longer in pain. My speed has increased and I feel so much more comfortable while riding. These guys know how to treat clients and make sure you are 100% satisfied. The best shop in town - hands down!
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GET A GRIP - BEST SHOP - from: '' - Rating: 5/5 - 10-Aug-06
THIS IS A GREAT SHOP WITH ABSOLUTELY OUTSTANDING CUSTOMER SERVICE. I WENT THERE ORIGINALLY TO HAVE MY THIRTY-YEAR-OLD DIAMOND BACK MOUNTAIN BIKE OVERHAULED. THE DID A GREAT JOB. THE BIKE WAS LIKE THE DAY I BOUGHT IT. I ALSO HAD A FITTING ON THIS BIKE BY ADAM. I WAS SKEPTICAL ABOUT PAYING OVER 100.00 FOR THIS, BUT IT PAID OFF. IN FORTY YEARS OF RIDING, I HAVE NEVER BEEN AS COMFORTABLE AND HAPPY.

A FEW MONTHS LATER, I THOUGHT ABOUT A NEW BIKE. KEVIN AND ADAM SPENT HOURS EDUCATING ME. ONCE THEY KNEW THE TYPE OF RIDER I WAS (STRICTLY QUIET, SMOOTH AND COMFORTABLE), THEY RECOMMENDED A CANNONDALE ADVENTURE 400. THEY STOPPED ME FROM BUYING A MORE EXPENSIVE MODEL, TELLING ME IT WAS MORE THEN I NEEDED AND WHY PAY MORE MONEY. OBVIOUSLY, THEY CARE MORE ABOUT ME GETTING THE RIGHT BIKE, THEN THE MONEY THEY MAKE. (!)

THEY ALLOWED ME TO TRY SEVERAL DIFFERENT BIKES FOR TWO OR THREE DAYS EACH. WHEN I CHOSE THE CANNONDALE ADVENTURE 400, THEY SPENT M A N Y HOURS WITH ME TO GET IT ADJUSTED AND FITTED TO ME JUST RIGHT - AT NO ADDITTIONAL CHARGE. I HAVE NEVER BEEN SO HAPPY WITH A BIKE. IF IT WEREN’T FOR THEM, I WOULD PROBABLY NOT DO AS MUCH RIDING AS I DO NOW. THIS IS A LEVEL OF CUSTOMER SERVICE THAT IS ALMOST EXTINCT THESE DAYS. (IT WAS COMMON THIRTY YEARS AGO) I HAVE HAPPILY RECOMMENDED MANY FRIENDS AND COLLEAGUES SHOP THERE, AND THOSE WHO HAVE WERE ALSO VERY PLEASED.

I WILL NOT GO ANYWHERE ELSE. NOTE, BESIDES KEVIN AND ADAM, JASON, WHO WAS NOT THERE WHEN I FIRST STARTED GOING THERE, IS ALSO OUTSTANDING.
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Best customer service ever! - from: '' - Rating: 5/5 - 06-Aug-06
Kevin and Adam are certainly the most knowledgeable and helpful guys in the business! Each time I'm there, I receive nothing less than the best in customer service. Adam did an amazing job w/ my bike fitting and set me up w/ a great bike. Kevin is, by far, the best bike mechanic around. And let's not forget about Jason....one of a kind! This is the ONLY place to purchase a bike!
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Great Experiences - from: '' - Rating: 5/5 - 28-Jul-06
Kevin and Adam (and even Jason :-)), do a phenomenal job.
1) Before I bought my first road bike I spent hours talking with Kevin about road bikes and he helped me understand what it all meant. I never felt pressured to buy something. It was just about teaching someone about an activity Kevin loves. I bought my road bike on sale someplace else, but will not let anyone other than Get a Grip touch it.
2) Last year Adam did a bike fitting for me and the difference in comfort and speed is amazing. The best part was his attention to detail and his ability and willingness to explain what was being done and why.
3) Just last week my mountain bike, which I had purchased in February, was stolen. Kevin and Jason did a great job of making a traumatic experience pleasurable. Because of the way they have always treated me, I did not even consider going someplace else to replace my stolen bike.
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Get A Grip Bike Shop - from: '' - Rating: 5/5 - 27-Jul-06
Kevin and Adam are the BEST. The two gents really no all about bikes and put you in the best bike/equipment that matches YOU.
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Great Shop - from: '' - Rating: 5/5 - 26-Jun-06
Kevin, Adam, and Jason at Get A Grip are awesome! I just discovered their shop a few weeks ago when I was looking for a new bike. Kevin did my fitting. Adam helped me find a new bike. And Jason... well he provided some good laughs. (Just kidding Jason, you helped out too.)

If you are looking for a shop with a very knowledgeable staff and where customer service is a priority, look no further.
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Get-A-Grip - from: '' - Rating: 5/5 - 22-May-06
A great shop for quality bikes! Get-A-Grip is probably not the place to go if you are looking for bargins (try Performance) or want the brakes checked on your old beater bike (try Uptown Bikes) but if you are a serious rider, or want to become one, this is the place to go. Kevin and Adam are friendly, helpful and will take the time to help you find what you really need. They are the sponsor shop for the Chicago Triathlon Club and the University of Chicago's racing team so the shop is full of serious athletes
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Sales and service - from: '' - Rating: 5/5 - 16-Apr-06
Recommended by another Chicago bike shop as having excellent staff. Adam and Kevin have experience, knowledge and products that span from the occasional city rider to the hammerheads and ultras. Very responsive and able to offer solid technical advice. What they don't stock they order with speed.
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a different experience - from: '' - Rating: 1/5 - 27-Mar-06
First, it may be useful to add dates to these comments. I've had some great experiences at Get A Grip in the past (like before 2006) but my last experience there has convinced me to never return. I don't see the same guy there anymore so perhaps Kevin sold it?

Anyway, last time (and I mean the last time) I was there I had a broken and seized seat post. They said they could not do anything about it and tried to sell me a new bike. Now I can understand that the siezed post is a huge PITA. I tried to fix it myself and had no luck.

But while I was there a father came in with his young son and the boys bike. They also refused to work on the kid's bike and sent them down the street to Rudy's.

A local bike shop that will only work on fancy expensive bikes? That is no way to encourage young people, who invariably have cheap bikes to ride. I won't spend another dime at that place.
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Get-a-Grip - from: '' - no rating given - 16-Nov-05
I just went there to buy my first balaclava and the guy was very helpful and informative. He even gave me a discount since I was about a dollar short. They only had one kind of balaclava, but I think it's easier not to have to pick from ten different ones.
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Recommendation - from: '' - no rating given - 12-Nov-05
Recommended for fits by Richard Schwinn of Waterford cyclies at a recent talk.
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A real bike fit! - from: '' - Rating: 5/5 - 30-Oct-05
At last a shop that is trained to do a bike fit and not just interested in selling you a bike. I bought my bike at another store and finally am fit to ride it. Adam took a lot of time, did not use a huge amount of lingo, and presented my with options. This place is great! A small but high quality shop!
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Get-a-Grip - from: '' - Rating: 5/5 - 12-Aug-05
I've taken my bike there twice now for tune-ups and both times it rode like the wind afterwards.

Great friendly guys.
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bike purchase - from: '' - Rating: 5/5 - 05-Jun-05
This is my third time at a different bike shop. Kevin spent a lot of time discussing the different bike options for me. Adam did a spectacular job fitting and helping me select the right bike. These two were the most thorough I have seen and I now have a great bike that fits perfectly.
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Great Shop! - from: '' - Rating: 5/5 - 31-May-05
Two years ago I started to look into cycling because of my interest in triathlons. I contacted at least ten bike shops in the city and suburbs, and Get A Grip was the only shop that was willing to take the time to explain the world of cycling to me. I ended up purchasing a bike and being fitted and I couldn't be happier! After having several back and knee injuries from the past, I never thought I would be able to ride pain free, they showed me a whole new world!
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Get-A-Grip - from: '' - Rating: 5/5 - 25-May-05
I have purchased 2 road bikes from Kevin over the last few years and I couldn't have been happier. I was a beginner initially and Adam is extreamly patient with fitting poeple. Kevin really wants poeple to get the bike that is best for them and not just "make the sale". I always will go back there even though I don't live close by anymore.
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Get-A-Grip - from: '' - Rating: 5/5 - 24-May-05
Kevin and Adam are great guys. They're ultra friendly. They also really know what they're doing, and you never have to worry about them trying to shaft ya. If my friends needed a bike I'd send them here with out a second's delay.
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Get-a-Grip - from: '' - Rating: 4/5 - 24-May-05
Good guys. Current bike shop sponsor of the Chicago Triathlon Club.
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Last Update date: 2010-03-29
Record create date: 2005-04-07